FAQs

How can I contact Evoke?

You can reach our customer support team by emailing us at?????????? or through our contact form on the website. We strive to respond to all inquiries within 24–48 hours, Monday through Friday.

Can I change or cancel my order?

Because we aim to process and ship orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order. Once an order has been processed by our warehouse, it cannot be modified or canceled. If you missed this window, you can return the item for a refund once you receive it.

Where do you ship from?

All Evoke products are stocked and securely shipped directly from our primary fulfillment center in Hong Kong. This allows us to offer competitive pricing and ensure the latest product batches are delivered straight to your door.

Do you ship worldwide?

Yes, we offer worldwide shipping to most countries. If we are unable to ship to your specific location due to courier restrictions, we will contact you immediately and issue a full refund.

When will my order be processed?

Orders are processed within 1 business day from the order date. Please note that we do not ship on weekends or public holidays. During peak seasons or sales events, processing times may take slightly longer.

How can I track my package? 

Once your order is shipped, you will automatically receive a shipping confirmation email containing your tracking number and a link to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, Maestro, UnionPay, Apple pay, Google pay, Paypal, Bancontact, Klarna, Blik. 

Will I have to pay customs and taxes? 

Since your order is shipped from Hong Kong, the prices displayed on our website are tax-free. Depending on your country's regulations, you may be liable to pay import duties, customs fees, or local VAT once your package arrives at the destination. These charges are determined by your local customs office and are the responsibility of the customer.

What is your return policy? 

We want you to feel confident on the road with Evoke. We offer a 14 days return policy for unused items in their original packaging. For more details on how to initiate a return, please visit our dedicated Returns Policy page.